Darty group. Values

Respect for people is a prerequisite for all relationships

Respecting people :

• Means respecting every individual regardless of their origin, culture, religion or non-religion.
• Means respecting all employees regardless of their position in the company.
• Means demonstrating simplicity and humility in our relationships.
• Means showing consideration for others by listening to them.

Each service is a team, DARTY is a team

Success can only be achieved through teamwork:

Showing solidarity:

Means placing the same value on all jobs in the company.
Our customers see Darty as an all-in-one package, with each job, each member of staff in his or her daily tasks, representing the whole company.

Showing solidarity :

Means contributing our individual qualities and skills to the whole team. Means using our personal commitment to help further the collective interest and team spirit. Means giving support when others are in difficulty.

Setting an example means :

• -Being consistent in our speech, our writings and our actions, respecting our commitments.
• -Knowing that we are at all times representing DARTY.
• -Having an attitude consistent with the values we are communicating.
• -Demonstrating our belief in the company and its values to new employees, temporary employees and trainees, and doing everything in our power to put these values across.
• -Demonstrating our belief in the company and its values to suppliers in the same way.
• -Being loyal to the company.

Service is first and foremost a mindset, a range of services is nothing unless it is underpinned by a spirit of service :

The spirit of service :

• - Means enjoying being of service and making people happy

Having a sense of service :

• - Means empathising with people.

Where customers are concerned, having a spirit of service :

• - Means showing them we are approachable and attentive to their needs.
• - Means guaranteeing that the product they are intending to buy or have bought is fit for purpose.
• - Means being courteous and polite.
• - Each of us must do everything in our power to ensure that every customer is 100% satisfied and takes full responsibility for their decision.

Where other DARTY staff are concerned, having a spirit of service:

• - Means being ready to help at all times.
• - It also means wanting to make others' work easier through the quality of our own.

Excellence :

Means always being the best.

Excellence is excellence in customer service, individual and team results, and accomplishing our mission.

It means ensuring DARTY's supremacy in terms of its commitments and the quality it delivers.

This excellence is expressed in :

• - A daily desire to give one's best
• - A sense of individual responsibility
• - Setting high standards for oneself
• - Attention to detail
• - Continually challenging one's habits
• - The ability to anticipate events and situations