Darty group. Our Services

Service is a strong differentiating element for Darty:

• The "lowest price" guarantee is a necessary but not sufficiently convincing argument.
• Customers are only satisfied if the equipment they have bought provides the services they expect of it, and for a long time.
• The ability to efficiently build an after-sales relationship with the customer by providing services to ensure optimal usage of the equipment purchased satisfies customers and establishes loyalty.

Because of the strategic nature of the service dimension, the company has insourced service and can thus manage its employees, organization and processes to:

• Make a commitment in terms of service quality (method and reaction times),
• increase employee knowledge and know-how,
• assess the quality of services rendered,
• develop services to take into account both new consumer requirements and technological changes to equipment.

In 2008, Darty has over 10,000 employees, including some 3,500 in services to provide:

• 7/7 home delivery, including commissioning,
• 7/7 remote telephone assistance (for all products sold by Darty) and remote repair and maintenance (micro-computers and DartyBox), for immediate resolution or a pre-diagnostic test before home repair,
• home or workshop repairs including spare parts,
• specific home installation services,
• introductory multimedia sessions in the home.